Shipping

Delivery Fee:

Oscura will deliver your order 'express' to most street locations across Australia for the flat rate of $9.95.
All prices quoted on this website are in Australian Dollars (AUD) and include GST. 
We do not ship internationally at present.

Delivery Service:

In most cases, our delivery service is a next business day delivery for all orders placed before 12.30pm EST and delivered to your nominated street address. We are more than happy to deliver to your place of work. Please allow one extra business day for delivery if placing your order on a weekend or public holiday.

Oscura does not ship to PO Boxes.

Oscura uses Toll Express as our preferred delivery service. This service is an express delivery, is trackable on line and does not have a proof of delivery as standard. 
Your order will be delivered in to a letterbox, where available, or left in a location deemed safe to leave. Should you require your parcel to be left in a nominated area, our checkout process offers a space for you to give us any specific delivery instructions. 
Should your order be outside our normal shipping requirements, we will deliver it via Australia Post. This will be a standard service delivery and will follow the Australia Post guidelines. There is no change to the delivery fee from our flat rate of $10.95. 
Oscura will not be responsible for lost or stolen orders.

Re-delivery:

Unfortunately, there are times when it is necessary to charge a re-delivery fee. Although our nominated delivery service has systems put in place to ensure the occurrence of this is kept to a minimum, the following situation will incur a re-delivery fee:

  1. When your order requires re-delivery due to incorrect/insufficient recipient address being provided.
  2. Where your order requires re-delivery due to the delivery address being unattended and no safe place to leave the order eg locked gate, dogs etc.

We will contact you before re-delivery, should this situation arise.
Please note that whilst our courier service makes their best effort to deliver your order on time, in rare circumstances our couriers may experience unforseen delays. Oscura is unable to assume responsibility in these situations.

Please call us on 1300 368 680 should you have any queries regarding the delivery of your order.